The Claim Process
Here is a guide to making an insurance claim when the unexpected happens.
3 things you must know when making an insurance claim
Know your policies and coverage
Check your policies and be updated on what it covers. This will help you make informed choices when something unexpected happens, and a claim needs to be made. You can also log into your Singpass to view your policies.
Information and documentation is everything
Document and keep a record of all the details during an incident or medical episode. This includes any accident reports, medical diagnoses and reports, medical and/or hospital bills, police reports, and other receipts.
Pay premiums on time and have the correct nominee details
Ensure that all your premiums are paid on time so that your policies remain in force. Check that you have named the correct nominees (the person receiving the payout) in your policies.
Know your policies and coverage
Check your policies and be updated on what it covers. This will help you make informed choices when something unexpected happens, and a claim needs to be made. You can also log into your Singpass to view your policies.
Information and documentation is everything
Document and keep a record of all the details during an incident or medical episode. This includes any accident reports, medical diagnoses and reports, medical and/or hospital bills, police reports, and other receipts.
Pay premiums on time and have the correct nominee details
Ensure that all your premiums are paid on time so that your policies remain in force. Check that you have named the correct nominees (the person receiving the payout) in your policies.
When will the claim be approved and paid out?
Submitting all necessary documents is not the end of the claim process. Check with your insurer to ensure smooth progress. Ask about processing time and notification once the claim is processed.
If you wish to know more about medical bills, click on the link below to read more.
Explore our blog for tips, guides, insurance and health updates.
