3 key things to know before making an insurance claim
Know your policies and coverage
Check your policies and be updated on what it covers. This way, you are able to make informed choices when the unexpected happens. You can also view your IP via Singpass.
Documentation is everything
Keep a record of all the details during an incident or medical episode. This includes accident reports, medical diagnoses, reports and bills, police reports, and other receipts.
Status of policy and nominee details
Ensure that your premiums are paid on time so your policies remain in force. Check that you have named the correct nominees (person receiving the payout) in your policies.
How to claim from your IP?
Check if you have an IP
Access your CPF Healthcare Dashboard via Singpass to view your Integrated Shield Plan details and coverage status.
Is the hospital part of your coverage?
You must be treated in a hospital or medical institution that is part of your IP approved list.
Prepare the necessary forms
Request for pre-authorisation forms and the hospital's admission authorisation form (inpatient and day surgery only).
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